The front office for small trade businesses.
I set up and run the phone, text and scheduling work that one- to three-person home service businesses lose while the owner is on a job. No new app to learn. You keep your calendar and the way you invoice.
A missed call, handled
- A homeowner calls. The owner is under a sink and can't answer.
- The phone assistant picks up, takes the name, address and job.
- It books an open slot on the owner's calendar and confirms by text.
- The owner gets a one-text summary of the new job.
Illustrative example of how the service works.
What's included
Each business gets its own setup, configured to how it takes jobs.
- Missed-call answering
- When the owner can't pick up, a phone assistant answers, collects the caller's details and books them in or passes the lead along.
- Customer text replies
- Incoming texts get a prompt, accurate reply, and the owner is alerted to real jobs and anything urgent.
- Booking
- Appointments go straight onto the owner's existing Google Calendar, checked against it at the moment of booking so nothing double-books.
- Reminders and on-my-way texts
- Customers who agree to texts get a reminder before the visit and a heads-up when the owner is on the way.
- Review requests
- After a job, customers are invited to leave a Google review. Every customer gets the same request.
- Estimate follow-up
- Open quotes get a few polite follow-ups, then stop.
- Seasonal reminders
- Past customers who opted in hear about seasonal maintenance at the right time of year.
- Weekly scorecard
- A short Monday text with jobs booked, completed and reviews requested.
- A website with a request form
- A simple site where customers can see the services and send a job request with photos.
How it works
A short call
We go through the services you offer, your hours, your service area and how you like to be reached.
I set it up
Your business number, phone assistant, texts and calendar booking are configured and tested before anything goes live.
It runs
You keep working. You get a text when there's a job to act on, and I handle changes and upkeep.
Texting and privacy
Text messages are sent on behalf of each business only to customers who agreed to receive them, for example by ticking a consent box on a request form, texting the business first, or saying yes to a text confirmation on a call. Consent is never a condition of service.
Read the Privacy Policy, the Terms & Conditions and the text opt-in page.
Contact
Scott Danziger sets up and runs every business's system personally.
scott@scottdanziger.com